F A Q s

JEWELRY

What materials are used to make your jewelry?

HEALING BANGLES- brass + gemstones NECKLACES- 14K gold filled chain (on silver), brass (the piece holding the gemstones) + gemstones HEALING PENDANTS- brass + gemstones GEMSTONES- High quality + genuine gemstones

Why doesn't my jewelry look EXACTLY like the jewelry in the photos?

Due to the nature of gemstones, no two pieces are exactly alike! They may vary slightly in size, colour, or shape, but I always do my absolute best to provide high quality gems that are as identical to the listings as possible, given the circumstances above! In addition, screens can vary greatly in how they present colour. This might be due to screen type, resolution, brightness, etc. I do photograph my pieces in natural light though, so the colour should be very close to true!

How do I cleanse my gemstone jewelry?

The gemstones on your jewelry will be cleansed before I ship them to you! However, you will want to cleanse your jewelry every so often, or after a negative event where you have experienced some “bad vibes” while wearing your jewelry. I recommend using sage or palo Santo (smoke or cleansing spray), placing your jewelry near potent sound frequencies (perhaps by a speaker playing a nice song), or resting your gems on a piece of selenite overnight..

How do I care for my jewelry?

Although my jewelry is made to withstand regular wear, I do not recommend swimming or showering while wearing your jewelry. I also recommend removing jewelry for your sleep! If you would like to continue receiving the crystal energy during the night, I recommend placing it on your nightstand! TIP: If you place a piece of clear quartz between your resting jewelry and you, it will amplify the energy from your jewelry and send it your way!.

Who makes your jewelry?

Gem + Aura is a one-woman show! I make jewelry, provide healing services, do all the social media, correspondence, shipping, product photography, class teaching! All while keeping my home in (relative) order, and taking care of my little girl!.

SHIPPING

What shipping courier do you use?

Canada Post

After my payment goes through, how long will it take before my order is shipped?

My current turnaround time is 1-3 business days.

How long will it take my package to arrive?

For standard shipping, typically it takes: CANADA- 2-7 business days (lettermail) USA- 7-15 business days. Please note standard shipping does not include tracking.

CRYSTAL HEALING

What is crystal healing?

In simple terms, crystal healing is a form of energetic therapy (similar to reiki). You are in a theta brainwave state which helps open + move energy in your chakras. The “goal” is so balance your chakras, leaving you feeling relaxed + mentally clear. Your healer is a “middle man” between you and your energy, spirit, angels, god, the universe (whatever you believe in, because your spirit will only resonate with what you believe in, ya know?) Your healer should be certified + trained. You wouldn’t want to go to an untrained “massage therapist”, right? Choose somebody that really knows how to handle your energy.

What can I expect during a session?

In a typical in-person session, my client will lay on a massage table with pillows and blankets, and will be guided into a deep meditation. Then, I will check out what’s happening in your chakras (energetic body) and I will balance your chakras by laying crystals upon your (clothed) body. The only physical touch you will receive during your session would be accidental, while placing or removing the crystals.

How does distance healing work?

Energy does not bind itself to the rules of our physical world. Almost like a prayer, an energy healer is able to send you healing energy and work on you from anywhere in the world! For a typical healing session, I would ask if you are comfortable receiving your session on video chat, so I can see you while I work, and make sure you’re comfortable. I have special place markers I lay on my treatment table to represent your chakras. It’s a lot to wrap your head around, but I promise it works! I am also able to perform a session while you go about your day, but then you miss out on the great meditation sesh!

Benefits of crystal healing

Promotes great sleep - Deepens spirituality - Deep relaxation (stress + anxiety management) - Boosts self esteem + sense of peacefulness - Positive mental, emotional + physical change - Balances chakras (energy centres) in the body - clears energetic blockages (which can cause physical ailments + disease)

Certification

I have earned my crystal healing certification from one of the most prestigious and well-recognized crystal academies. As a Hibiscus Moon Crystal Academy graduate, I have been trained with the highest standards of practice, the most relevant information, and have been well-acquainted with the science behind crystal healing, and have completed many practicum hours.

RETURNS

Return Policy

I take great pride in customer service and I truly want you to LOOOOVE your experience with Gem + Aura. If you are not happy with your purchase, please contact me and I will do my best to make things right! If we decide it is best for you to return, have your piece repaired, or exchanged, it will be the customer responsible for return shipping, and all items will be expected to be returned in the same level of packaging as you received it (for example, I will ship your items in a padded mailer, please do not send it back in a regular envelope)! I will not accept returns of products clearly worn or mishandled. Please contact me within 5 days of product’s arrival.